Assisting seniors, adults with a disabilities and their caregivers 

- The Helpline uses Florida Relay 711 for deaf, hard of hearing, or speech impaired individuals -

To find assistance outside of our service area, use the Eldercare Locator


Watch our video "Everything you ever wanted to know about the Helpline"


If you are looking for assistance with:


In-Home Services


  • To schedule an appointment with a SHINE counselor call 866-684-5885
  • For Prescrition Drug / Medicare Premium Assistance call 866-684-5885 to schedule an appointment with a SHINE counselor
  • Frequently asked Medicare Questions
  • Learn about SHINE


Information and Referral Services


Businesses and Professionals
  • To refer a client, please submit a Referral for Initial Intake form.
  • To be listed in the Helpline’s Resource Database, contact Yokasta Gutierrez at for more information. Click here to see if your agency or organization meets the Department of Elder Affairs’ database Inclusion Criterion.


See 'Our Storybook' for stories and letters of actual clients that have been helped by our Helpline.


The Quality Measures for the Helpline Center of Excellence for 2018 are available for review.

Quality Measures 2018 - Helpline COE

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