Stories and Letters 2017

12/28/2017 I spoke with Sherronza Monroe. Sherronza was very helpful and knowledgeable regarding devices available thru Statewide Medicaid managed long term care. My husband, Cecil has Alzheimer’s and is a 6 to 6.5 on a scale of 7. Thank you, Miss Sherronza. Your customer skill are extremely appreciated.  ~ Cecil
12/18/2017 Mary has excellent skills, caring and very professional. She was on target, responded quickly and sent an email within minutes. You are fortunate to have such an outstanding employee. Merry Christmas and happy new year.
Blessings.  ~ Brigitte
12/15/2017 Great team, with fast response back and job well done with my father in law. Thank you. Your company is Awesome with people who really needs these services .  ~ Maribel
12/11/2017 I had the best experience, Jakinda Shepard, helped me through the application process with respect, dignity and professional. You hear so many stories about this process, and I am here to say none of it was true for me. Thank you for being there, answering my questions and always calling me back. Again, Thank you!  ~ Geri
11/16/2017 My first contact was Pearline Thomas, who is both professional and a pleasure to deal with. She seems be very good at what she does and really cares about the people she's dealing with. I feel comfortable that we're in good hands with her.
My second contact was Edward, who executed the phone assessment. He was also very professional and helpful, and understanding of what families go through in the process of getting long term care for their loved ones.
Thirdly, I was directed to Jakinda, who is timely, efficient, kind and seems to have a sincere love for what she does. She (as well as everyone I have dealt with so far at AAA) is a credit to the agency, and we are fortunate to have folks that are as compassionately dedicated to the good work they do as they are. We have a few more steps in the process and I'm glad we have their assistance to get through it.
I believe we would be far from comfortable with our situation (finding a good facility for my dad) if it were not for Jakinda, Edward and Pearline. I'm grateful. Thank you.  ~ Scott
11/16/2017 Jakinda made the experience so easy. She explained the questions, so that i could easily answer correctly/accurately. It was a pleasure to work with Jakinda.  ~ Anonymous
11/03/2017 Very happy with the help and assistance of Jakinda Shepard. Very professional and very helpful in assisting us with the care of a patient in need. Dr. Lopera and I are very grateful for her assistance since we were very concern about our patient. Thank you again for HELP!  ~ Arnerys 
10/24/2017 Mary Arnaldi was the representative handling my father's case in order to help him receive Medicaid assistance for long-term medical care. She was extremely professional, efficient, and always willing to answer any questions that I had during the process. Without her help, I don't think we would have made it through the process so quickly or have been approved. I am extremely grateful for her assistance in making this a positive experience for my family. Thank you for all that you have done for us!!  ~ Tara
10/05/2017 I had the pleasure of dealing with Jakinda Shepard while setting my mother, up in the Medicaid system. After dealing with the untimely death of my father and having to move my mother and her declining health I wasn't sure I could handle much more. Jakinda was there to help guide me along the way and made this experience a much easier one and also let me know about what benefits my mother could apply for. She is not just an employee of the government, it felt like she was a family member and friend there to help along the way and that speaks volumes! If I may, I suggest you find more people like her or at least get her to train others. Jakinda is a valuable asset to your staff and makes everything less frustrating.  ~ Betty 
09/28/2017 Absolutely outstanding. Ana was patient and thorough answering my questions and providing me with the appropriate documents and resources to move forward with my application.  ~ Beth
08/29/2017 Christy Vega worked so hard to help me. She was compassionate considerate and very caring. I was diagnosed with Parkinson's disease after I applied for assistance. I also have spinal stenosis and mortins neuroma and cannot get around too easily. Because I can't get around, Christie arranged For the medical assessment evaluator to take copies of required paperwork and deliver them to Christy. My calls were returned promptly and just with a great deal of compassion. Chrisy used sound judgment and discernment and determined that I was in crisis and truly truly needed help from my government. I am so grateful. Jakinda was also involved and was very compassionate and encouraging. I am grateful for the support emotionally and any future help that I will receive. Thank you!!  ~ Elizabeth
08/22/2017 All of the workers and staff at the ADRC and medicaid are amazing and work so hard under all the pressure and everything to move as fast as possible   ~ Nancy  
08/17/2017 I wish to express my tremendous appreciation for all the hard work and tedious labor undertaken by Ashley Matias, Medicaid Specialist. Ashley and the Agency staff worked tirelessly throughout this arduous process to secure Medicaid for our aging mother. Our mother means so very much to our family and we wish to do all that we can to keep her in her home with as much independence as possible since being diagnosed with dementia. Unfortunately a few years ago, my mother was prescribed a medication for a skin disease that sent her into a coma, resulting in her current mental state. Ashley guided us throughout the Medicaid application process, informing us each step of the way to ensure that we properly provided all required information, which resulted in Medicaid approval. Finally, I wish to also thank Netoshia Duncombe, for ensuring the process was finalized during Ashley's absence during the holiday. Everyone has worked hand-in-hand to make certain that our mother's needs are met. Thank you again   ~ Terry
07/31/2017 The Specialist was very knowledgeable and informative of the information I requested, sent over information promptly.  ~ Allecia
07/24/2017 My experience with Norma Jones was stellar! She was a font of information and assistance. Thanks heavens for her!  ~ Pam

Christy Vega made this very uncomfortable situation a little easier for me. She explained everything fully and her patience with me and my questions was wonderful. Thank you Christy!!   ~ Gail

07/03/2017 I have always had an extremely good experience with the Area Agency on Aging staff   ~ Cynthia
06/22/2017 Hello! Ana Lugo was a DELIGHT to speak with! I began my call VERY NERVOUS as I wasn't sure what to do to help my 92 year old mother. Ana was a lifesaver! VERY patient & helpful, with a very sweet countenance! SO GLAD she answered my call!  ~ Julie
05/27/2017 Your representative was knowledgeable, pleasant, concise, punctual and, above all else, very helpful. Thank you for providing this service.  ~ Charles
04/02/2017 Representative sounded knowledgeable and simply "interested/motivated in doing a good job",
I felt she is eager to answer questions and help  ~ Jawad
03/25/2017 I contacted the Area Agency on Aging for assistance with my mother who was diagnosed with Dementia. Milly Maldonado, the Medicaid Specialist, was so patient and helpful. She walked me through the many layers of the Medicaid process and was always available to assist me and direct me through the proper channels. I don't know if I could have navigated this without her knowledge and support. The Medicaid system is overwhelming and being a caregiver is exhausting, so having the Area Agency on Aging as a resource center to streamline the process for a client's specific needs is truly a blessing.   ~ Pamela
03/17/2017 Amazing, very profesional. Would highly recommend.  ~ Elda
03/14/2017 Milly was great to work with. She was very helpful and took it step by step with me so I could get my father the funding he needed in order to be transitioned to an assisted living facility. She was great at responding to both email and phone calls.  ~ Jason
03/03/2017 Everybody has been so helpful....answered my questions and been so attentive VERY MUCH appreciated.  ~ Lewis
02/28/2017 Gloria Loyer and Ana Batista have been wonderful in helping getting my father on Medicaid. I was so thankful to find these 2 who spent a great deal of time explaining the application process and the necessary documentation to me.  ~ Shira
02/24/2017 Ruth was wonderful! I am helping a family friend to try and get assisted living. She gave me direction and hope. She emailed me resources, made an appointment for him and made sure all my questions were answered. She was very patient and caring. A perfect advocate for the elderly and a person who realizes the process can be daunting. I cannot say enough no matter what the outcome is. Thank you Ruth you will always be in my prayers  ~ Joan
02/24/2017 Ana Batista helped me in the application process. The process took a couple of months because I did not understand the process and what was needed. Ana was always helping and communicating. She was very patient and let me know specifics plus she would contact me if a deadline was approaching. I could not have completed my application process without Ana's help. She was great.  ~ Elvira
01/21/2017 Excellent, very professional attentive and respectful gave a lot of information.  ~ Maria
01/13/2017 Ashley Matias help us wade through the process with ease. What amounted to a large mound of paperwork, was guided, organized and ultimately successfully approved as a result or her help. Thank you Ashley for making a challenging process so much simpler and easier!!!  ~ Mark
01/09/2017 Netoshia is a great asset to your team. She was very helpful to me and my son who was helping me apply to Medicaid. She was patient in explaining our options and the process. She was also timely and followed up on the application during the process. I will mention your services and Especially Netoshia to all my friends.  ~ Manuela


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